Privacy Policy
Contents
- Introduction
- Information We Collect
- How We Use Information
- Location Data
- Driver Verification
- Sharing Information
- We Do Not Sell Personal Information
- Data Security
- Data Retention
- Data Subject Rights
- Cookies and Similar Technologies
- Marketing Communications
- Children
- International Processing
- Data Breaches
- Changes to the Privacy Policy
- Contact
1. Introduction
5GhTaxi respects the privacy of Riders, Drivers, fleet partners, visitors, applicants and other users.
This Privacy Policy explains how 5GhTaxi collects, uses, stores, protects and shares personal information.
5GhTaxi intends to operate its personal-data processing in accordance with applicable Ghanaian data-protection law, including the Data Protection Act, 2012 (Act 843).
The Data Protection Act establishes principles including accountability, lawful processing, purpose specification, compatibility of further processing, data quality, openness, security safeguards and data-subject participation.
2. Information We Collect
Depending on how you use the Platform, we may collect:
Account Information
- name;
- telephone number;
- email address;
- profile photograph;
- account credentials.
Rider Information
- pickup location;
- destination;
- trip history;
- ride preferences;
- ratings;
- communications relating to trips.
Driver Information
Where required:
- full legal name;
- Ghana Card/NIA information;
- driver's licence information;
- vehicle information;
- vehicle registration;
- insurance information;
- roadworthiness information;
- profile photograph;
- operating region;
- payment information;
- emergency contact information.
Transaction Information
- fares;
- payments;
- refunds;
- transaction references;
- payment status.
Location Information
Where enabled and permitted, the Platform may process location information to:
- identify pickup locations;
- identify Driver proximity;
- facilitate navigation;
- calculate trip routes;
- monitor trip progress;
- improve service safety.
3. How We Use Information
5GhTaxi may process information to:
- create and manage accounts;
- facilitate rides;
- match Riders and Drivers;
- verify Drivers;
- process payments;
- provide customer support;
- prevent fraud;
- investigate safety incidents;
- maintain Platform security;
- improve services;
- communicate with users;
- comply with legal obligations;
- resolve disputes;
- enforce contractual rights;
- produce aggregated analytics.
4. Location Data
Location data is important to a mobility platform.
Where location services are enabled, 5GhTaxi may process location information before, during or after a ride where reasonably necessary for:
- ride matching;
- navigation;
- safety;
- customer support;
- dispute investigation;
- fraud prevention;
- service analytics.
Users may control certain device-level location permissions.
Disabling location permissions may prevent certain Platform functions from operating correctly.
5. Driver Verification
Driver information may be verified against information supplied by:
- the Driver;
- authorised verification providers;
- relevant governmental or regulatory systems where lawful;
- vehicle or licensing records where lawfully accessible.
Verification information will only be processed for legitimate and disclosed purposes.
7. We Do Not Sell Personal Information as a Business Model
5GhTaxi does not intend to sell users' personal information as a standalone commercial product.
Where information is shared with service providers, the sharing should be limited to what is reasonably necessary for the relevant service or lawful purpose.
8. Data Security
5GhTaxi will implement reasonable technical and organisational safeguards appropriate to the nature of the information processed.
Security measures may include:
- access controls;
- authentication;
- encryption where appropriate;
- logging;
- monitoring;
- backups;
- role-based permissions;
- security testing;
- incident response procedures.
However, no internet-based system can be guaranteed to be completely secure.
9. Data Retention
5GhTaxi will retain personal information only for as long as reasonably necessary for:
- the purpose for which it was collected;
- contractual obligations;
- legitimate operational requirements;
- accounting;
- dispute resolution;
- fraud prevention;
- legal or regulatory requirements.
Certain information may therefore remain after an account is closed where retention is legally or operationally necessary.
10. Data Subject Rights
Subject to applicable law, individuals may have rights concerning their personal information, including rights relating to:
- access;
- correction;
- objection;
- information about processing;
- other rights provided under applicable Ghanaian data-protection law.
Ghana's Data Protection Commission describes access and objection rights under Act 843.
Requests may be submitted to privacy@5ghtaxi.com.
12. Marketing Communications
5GhTaxi may send service-related communications necessary to operate the Platform.
Marketing communications will be handled in accordance with applicable law and available user choices.
13. Children
5GhTaxi is not intended to collect personal information from children who are not legally permitted to use the relevant services.
If we become aware that information has been collected improperly from a child, we may take appropriate steps to delete or restrict the information, subject to legal requirements.
14. International Processing
Some technology providers may process information outside Ghana.
Where personal information is transferred internationally, 5GhTaxi will take appropriate steps required by applicable data-protection law.
15. Data Breaches
Where a security incident affects personal information, 5GhTaxi will investigate and take appropriate remedial measures and notifications where required by applicable law.
16. Changes to the Privacy Policy
This Privacy Policy may be updated periodically.
The updated version will display a new "Last updated" date.
17. Contact
Privacy Officer / Data Protection Contact
5GhTaxi
Ghana
Email: privacy@5ghtaxi.com